Me Hates This
User feedback for deployed software systems ranges from simple one-bit-feedback to full-blown bug reports. While detailed bug reports are very helpful for the developers to track down problems, the expertise and commitment required from the user is high. We analyzed existing user report systems and propose a flexible and independent hard- and software architecture to collect user feedback.
Team: Thorsten Karrer, Leonhard Lichtschlag, Moritz Wittenhagen
-
![[PDF]](http://www.heller-web.net/wp-content/plugins/papercite/img/pdf.png)
![[DOI]](http://www.heller-web.net/wp-content/plugins/papercite/img/external.png)
F. Heller, L. Lichtschlag, M. Wittenhagen, T. Karrer, and J. Borchers, “Me Hates This: Exploring Different Levels of User Feedback for (Usability) Bug Reporting,” in CHI ’11: Extended Abstracts of the CHI 2011 Conference on Human Factors in Computing Systems, 2011, p. 1357–1362.
[Bibtex]@inproceedings{heller2011a, author = {Florian Heller and Leonhard Lichtschlag and Moritz Wittenhagen and Thorsten Karrer and Jan Borchers}, booktitle = {CHI '11: Extended Abstracts of the CHI 2011 Conference on Human Factors in Computing Systems}, document_type = {inproceedings}, doi = {http://doi.acm.org/10.1145/1979742.1979774}, isbn = {978-1-4503-0268-5}, pages = {1357--1362}, pdf = {http://hci.rwth-aachen.de/materials/publications/heller2011a.pdf}, project = {mehatesthis}, timestamp = {20110507}, title = {Me Hates This: Exploring Different Levels of User Feedback for (Usability) Bug Reporting}, type = {inproceedings}, year = {2011}, bdsk-url-1 = {http://doi.acm.org/10.1145/1979742.1979774}}